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Frequently Asked Questions

  • Sizes
  • How do I find the right size?
    Please refer to our Size Chart to find the best size for you.If you have doubts about the jersey size, you can email us for professional help at [email protected]. You can also talk to our customer service through the floating window in the lower right corner of our webpage.
  • Note on Custom Goalie Jersey

    We provide Custom Goalie Jersey, including Youth Goalie, Intermediate Goalie, Senior Goalie, and Senior Goalie Plus. Please refer to the Size Chart or Email Us for more information

  • Note On Soccer Uniform Set

    Soccer jerseys and shorts are the same sizes by default. If you need shorts of different sizes, please let us know your needs in the Order Note. For more jersey sizes, please refer to our Size Chart.

  • Note On Oversize

    All our products provide oversize customization services, please contact us if necessary. the production time of this service will be extended by 3-5 days.

    Email: [email protected]

  • Big & Tall Sizes
    We can provide big & tall sizes, if you need big & tall size custom jerseys, please contact our customer service team by online chat or email us at [email protected].
  • Shipping & Production
  • What is your shipping policy?

    We offer free standard shipping on all orders from all over the world.

    Receiving Time:

    Receiving Time = Processing Time + Shipping Time

    Processing Time:

    Typically:

    1.Sublimation Print takes about 1-5 business days to prepare your order.

    2.Stitched(Embroidered) takes about 3-10 business days to prepare your order.

    Shipping Time:

    Standard Shipping: 7-10 business days Expedited Shipping: 3-5 business days

    Please note that our free shipping offer excludes certain areas. If you are located in one of these areas, additional shipping fees may apply. If you have any questions or concerns about whether your location qualifies for free shipping, please contact our customer service team for assistance. Thank you for your understanding.

  • How long is the production time?
    After receipt of your order and our review, the order goes into production. Typically:1.Sublimation Print takes about 1-5 business days to prepare your order.2.Stitched(Embroidered) takes about 3-10 business days to prepare your order.
  • How long is the delivery time?

    When production is complete and the package containing your order is delivered to the courier, it will take 7-10 business days for delivery.If your order chooses ExpeditedDHL shipping, the delivery time is 3-5 business days.

    The cost for expedited DHL service to the United States is

    $15 basic fees + $5 * qty  in cart

    Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.

    You will receive a shipping confirmation email once your order is ready to ship.

  • Can you ship outside the contiguous U.S.?
    No matter where you are in the world, we’ll make sure your package arrives via UPS.DHL. The shipping costs vary depending on where the order is going.
  • Can I change the shipping address on my order?
    Contact us within 30 minutes, otherwise it cannot be processed.
  • Note for taxes.
    Our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially some European countries such as Germany, Italy, the UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
  • Why do you have to wait longer than usual?
    Custom products come created entirely by us from the moment you place your orderThis means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!
  • Order Status Data
    • Log in to your account, you can check the order status, and click on the tracking number to see more information.
    • Chat with us online and provide your order number or email. We will check the order status for you.
    • Check the order status by the shipping confirmation email we’ve sent.
  • Why did my order ship in multiple boxes?

    Your order may ship in multiple parts, or some of it could ship with another part of it coming later (sometimes called a partial ship). The number of shipments depends on the complexity of the order, the volume of orders, and the location at which it's being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as we can!

  • Note On Damaged or Defective Items
    1. Accept the Package

    When you can see right away that the package has been damaged in transit, please don’t refuse the package. Please accept the package, and properly document the damage for your claim.

    1. Document the Damage

    Upon accepting damaged merchandise, you should immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed, or improperly handled and damaged in transit.

    By documenting your damaged goods, you can present proof to us that the item was damaged. We can use these photos as evidence when we decide to file a claim against the carrier.

    For any damaged or defective items, please feel free to contact us.

  • Return & Cancellation
  • What is your cancellation policy?
    If you’d like to cancel your order, please send us an email with your order number and the reason for the cancellation, and we will retrieve it back if the order has not been put into production.However, if you would like to cancel your purchase which has been put into production, your order is subject to a $20 restocking fee per item.
  • What is your return policy?
    We are UNABLE TO ACCEPT RETURNS/EXCHANGES ON CUSTOMIZED ORDER unless the products are damaged or defective upon arrival.Please refer to our Shipping& Returns Policy or contact our customer service at [email protected].
  • How long does it take to have my money refunded back to me?
    Please allow 5-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase. If you do not receive your refund within this time, please contact us .
  • What do I do if I receive a faulty item?
    If a product you have purchased from us is not of satisfactory quality, or you consider it to be faulty, please contact Customer Services by email at [email protected] within 15 days of receiving your order and we’ll take care of it for you. And you will be advised how to return it to us.The item needs to be returned with the original packaging and labels, your proof of purchase, and a cover letter stating the fault and the request for a refund/replacement. Please note that replacements will be subject to stock availability.Once your item arrives in the warehouse, we reserve the right to send products away for independent testing on the suspected fault, this can take up to 14 working days.
  • Privacy & Security
  • Is my privacy protected?
    Fansidea values its customers and respects their  privacy . We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
  • Is my transaction secure?
    Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.
  • Payment Information
  • What forms of payment do you accept?
    We accept Stripe, PayPal
  • Why do you charge my card more than the price of your product?
    We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.
  • What should I do if I made a payment twice by mistake?
    Please email our sales team at [email protected] and they will help you.
  • Note On Re-delivery

    When checkout, please be sure to fill in your shipping address accurately. If the package cannot be delivered due to a wrong shipping address, $25 will be needed for a re-delivery.

  • Other Questions
  • Pricing Disclaimer

    Due to the instability of the network speed, there might be occasional instances where a small number of customized order prices may be lost. In such cases, we will proactively reach out to you to either place a new order using a more stable network or compensate for the missing price. We are constantly striving to improve our website to minimize or prevent such issues. We apologize for any inconvenience caused and appreciate your understanding if you encounter any such unfortunate situation.

  • Problems You May Encounter

    Due to the instability of the plug-in or internet issues, if you cannot fill in customized information when placing an order, such as names, and numbers, or upload your logo, please contact us by online chat or email at [email protected]. Our team will get back to you as soon as possible!

  • How can I trust your company?

    We have been in the online customization business for multiple years. We have been the leading provider in custom sports apparel with many satisfied customers. Also, we promote paying by Stripe, PayPal. so that if there is any issue with your order, you may simply dispute the order with your account to assure your payment will be secured. However, we can ensure you that we will assist you with your order if any error occurs on our end.

  • Are there any hidden fees?

    We do not have any hidden fees. Our company is transparent about exactly what we charge to our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm your order. You will not be charged anything besides what your order total states.

  • Orders
  • How to track the status of my order?
    The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order here.We also offer the following resources for knowing the status of your order: Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking. Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email. Customer Service: If you have questions regarding an order, you can reach our Customer Service team at [email protected]. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.
  • Can I modify my order?
    If you have just paid, within 30 minutes, please contact us as soon as possible to make the changes for you, because after this time, our factory has already started the production process
  • Never received my package, what do I do? What do I do if my order is lost?
    If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.All Customers - Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed. International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees.If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at [email protected].
  • Missing items within my package, what do I do?
    If items are missing from your package, you have 7 business days from the package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at [email protected].
  • Custom Product Disclaimer

    Please double-check your order information again after placing the order. If there are names and numbers spelling mistakes, wrong colors, wrong jersey styles, forgetting to upload logos, etc., please contact us in time via live chat, email, or toll-free call and tell us your order number to modify. We are not responsible for typos, non-matching colors, or overlooked errors.

    Email: [email protected]

  • Color Disclaimer

    We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies in various monitors, lighting sources, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct. it is highly recommended that you order a sample first to avoid any confusion and color mistakes.

    By checking the box on the checkout screen, you are agreeing that you have read, understand, and agree to these terms. There are no returns due to color variances. May vary by product see product specifications or contact us for detailed information.

  • General Questions
  • How do I find the custom jerseys I want to buy?
    Find on the home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and will transfer to the product page. You can choose the item you want to buy here.
  • How can I place an order?
    Firstly, after clicking the product, you are looking for, select gender, size, and fill in your name, number, and upload your logo, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any.Secondly, when you are ready, click “Checkout” and you will be transferred to the payment page. Choose your check out method as guest or registered customer (registered customers can log in from the right page). After that, you should fill out your email and shipping address. Review your order information. You may edit your address and payment information. Select "continue to shipping" to the next page.Thirdly, choose the ways you want to pay (Credit cards, PayPal, or Stripe). And fill out the billing address, then “pay now”. Do not forget to keep the order information in a secure place in case you may need to check your order status.
  • How do I make my favorite custom jerseys that I didn't find online?
    Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.
  • Are the garments good quality?
    All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.
  • What is your minimum order quantity?
    We have no minimum order quantities across all our products. You may purchase as many items as you would like.
  • Why haven’t I received any emails or replies after placing my order?
    Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.
  • Can I buy blank jerseys (No Name/Number)?
    Yes, you can. Please choose "Blank(No Name/Number)" when placing an order.
  • Discount
  • Can I get a discount?
    "Depending on the size of your order, we may be able to offer additional discounts.Please note our current promotion isHowever, if ordering 100 or more, we can offer further discounts.But we need to know what exactly you are looking to order.
  • Do you have bulk pricing?
    We certainly do! We have a  bulk ordering plan. Let us know your needs and we'll let you know how we can help.
  • Where can I find Coupons?
    Visit our Coupons page get the first hand coupons & Promotions information. You can also sign up for our email newsletter for the latest promotion information!
  • Bulk Ordering Program
  • Can I get a bulk order quotation?
    The best way to get a quote is by visiting our Bulk Ordering Page.Just kindly fill out the request form and our customer rep will contact you and make the quotation for you within 24 hours.If you have a special request or any questions, you may always email us at bulkorders@champideas.com.
  • Artwork
  • How do I upload a logo?
    Click on the 'Choose File.' Select the logo file from your computer and upload it.Please note that you can only upload the following file formats: gif, jpg, jpeg, png, or vector file format like eps, ai, cdr, etc. We only accept high-quality images, minimum of 400x400 pixels. Please contact us via email if you want to put two logos or any other position.
  • Can I put a logo or emblem on my apparel?
    Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you. Be aware of uploading copyrighted work without authority constitutes an infringement.
  • Can I replace the team name on the front with a team logo?
    Yes, you can. To better help you customize your jerseys, you’d better get in touch with us at [email protected] or via online chat. Our professional service team will help you complete the entire customization process.
  • Can I use another font, not the default font on your website?
    Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.
  • Can I get a free mockup?
    If you need a mockup, please contact our customer service to get it. To make the whole process efficient and accurate, please tell us the jerseys' exact style, color, and other details. If you have already placed an order, tell us your order number and we will also make a mockup for you. Please get in touch with us at [email protected].
  • How does logo outline work?
    Typically we will add a logo outline to contrast well with your chosen product, to request a special color match, just add the note in your order or you can email us: [email protected]
  • Could I order two different logos in one batch of jerseys or uniforms?
    Yes absolutely. Simply email our sales team at [email protected] , and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.
  • Special Note On Blank Customization
    If you choose “Stitched” or “Print” when placing an order, but do not fill in any customized content (name/number/logo), the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION(No name/number/logo). 
  • Order Note

    If you have any customization requirements for your order, please be sure to leave us a message in the Order Note. Such as font, color, mockup, logo, etc.

  • Special reminder for the logo

    We only accept high-quality images, a minimum of 400px by 400px. But for some products, such as Football Hoodies, Hockey Jerseys, and Jackets, the logo area is larger than usual, so high-resolution images are required, you need to upload a file no less than 800px by 800px. Some products require uploading a 1000px px 1000px logo. For specific logo pixel requirements, please refer to our tips.

    Please note that you can only upload the following file formats: GIF, JPG, JEPG, PNG, or vector file formats like EPS, AI, CDR, etc.

    Note: If the pixels of the logo you upload are lower than our requirements, our designers need to spend days helping to design and adjust the clarity to achieve the best production effect. Mockup-making time is not included in the standard time frame of your order.

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