We offer free standard shipping on all orders from all over the world.
Receiving Time:
Receiving Time = Processing Time + Shipping Time
Processing Time:
Typically:
1.Sublimation Print takes about 1-5 business days to prepare your order.
2.Stitched(Embroidered) takes about 3-10 business days to prepare your order.
Shipping Time:
Standard Shipping: 7-10 business days Expedited Shipping: 3-5 business days
Please note that our free shipping offer excludes certain areas. If you are located in one of these areas, additional shipping fees may apply. If you have any questions or concerns about whether your location qualifies for free shipping, please contact our customer service team for assistance. Thank you for your understanding.
When production is complete and the package containing your order is delivered to the courier, it will take 7-10 business days for delivery.If your order chooses ExpeditedDHL shipping, the delivery time is 3-5 business days.
The cost for expedited DHL service to the United States is
$15 basic fees + $5 * qty in cart
Purchasing expedited shipping does not shorten production time, it only speeds up the shipping time.
You will receive a shipping confirmation email once your order is ready to ship.
- Log in to your account, you can check the order status, and click on the tracking number to see more information.
- Chat with us online and provide your order number or email. We will check the order status for you.
- Check the order status by the shipping confirmation email we’ve sent.
Your order may ship in multiple parts, or some of it could ship with another part of it coming later (sometimes called a partial ship). The number of shipments depends on the complexity of the order, the volume of orders, and the location at which it's being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as we can!
- Accept the Package
When you can see right away that the package has been damaged in transit, please don’t refuse the package. Please accept the package, and properly document the damage for your claim.
- Document the Damage
Upon accepting damaged merchandise, you should immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed, or improperly handled and damaged in transit.
By documenting your damaged goods, you can present proof to us that the item was damaged. We can use these photos as evidence when we decide to file a claim against the carrier.
For any damaged or defective items, please feel free to contact us.